Delivery Policy

All orders for flowers, balloons and balloon bouquets will be delivered by a florist in the recipient's delivery area.
Non-holiday orders placed by 1:00pm in the recipient's time zone Monday through Friday are available for same day delivery. As a general rule of thumb, deliveries going to a business will be made by 3 or 4pm at the latest and residential deliveries will be made by 6pm at the latest. Before major holidays, we recommend that you place your orders at least five days in advance.
Saturday delivery is available if your order is placed by 11:00am in the recipient's time zone on Saturday.
Sunday delivery is not available.
Balloonsrbetter is closed on Sundays and on all major holidays. However, we accept orders 24 hours a day, 7 days a week.
Timed deliveries can be requested but are not guaranteed. Examples of timed deliveries are before 12:00pm, after 3:30pm, or at 5:00pm. Florists have to make deliveries when they most efficiently fit into their delivery routes. Florists will try to honor timed deliveries but cannot guarantee the exact time.
Your order will be hand delivered directly to the recipient whenever possible. However, certain locations such as hospitals, schools, colleges and offices may require us to leave the delivery at a central location or reception area.
It is very important for your delivery address to be complete and accurate, including apartment numbers, suite numbers, floor numbers, etc. If you provide us with the wrong address, which leads to your order having to be re-delivered, we will need to charge you for a second delivery fee.
The fee for this service is $12.95

     Return and Refund Policy

Our return policy is handled on a case by case basis. In the unusual event you are not satisfied with your order please let us know within within 24 hours of the delivery. After 24 hours it is very difficult for us to determine if the quality of the product was compromised prior to the delivery or if the quality was compromised after the delivery due to neglect or improper care. Rest assured, we will do everything we can to resolve any quality issues to your satisfaction. The resolution may include a replacement and/or refund depending on the circumstances.
Please note that latex balloons typically last only 12-24 hours. This is normal as latex is a porous material and cannot hold helium for any more than 12-24 hours. Depending on local conditions, such as temperature and humidity, some latex balloons will only last 8-12 hours. This is also normal behavior for latex balloons. We will not be able to consider any type of replacement or refund for latex balloons unless they last for under 8 hours.

     Cancelation policy:

In most cases an order can be canceled so long as the balloon bouquet has not been constructed. Once the balloon bouquet is made it is usually on the delivery truck in minutes. During the holiday seasons Valentine s Day and Mother's Day we may charge a 20% cancelation fee. Locating a hard copy of orders during these holidays is very time consuming due to high volume.